Learning and Development Coursework Example | Topics and Well Written Essays - 1500 words

Learning and Development - Coursework Example Another issue is the challenge of providing expert training from a centralized resource. There is need to centralize and diversify training programs from the headquarters to the branch offices. This will cut down on costs of training and effectiveness at the branch offices. Another issue facing the Ventura organization is the need to deliver training against very tight timetables. This is because when anew client is acquired there is a need to deliver the requirements needed by the customer in a timely manner without the client experiencing any level of uncertainty as relates to service provision according to Harrison (2009, p. 29) By allowing employees to attend conferences that focus on topics of relevance to their position and the organization and ensuring that the organization have the employee make a presentation to other staff as a way of promoting the individuals learning experience and as a way of enhancing the organization. This should act as some form of off-the-job learning. By selecting the best of these opportunities and coming up with critical incident notes for staff to learn from and apply in their daily work life. For example a case of a client complaint that was handled effectively. By writing a brief summary of the incident and identifying the employees actions that led to a successful resolution and then sharing the notes with the employee involved and with others as appropriate. Alternately, if the situation was not handled well, it is again important to write a brief description of the incident plus identifying areas for improvement. Fieldtrips can be seen as an off-the-job activity. It is important to do a follow up the field trip by having staff share and explain to the rest what they have learned and how they can apply that learning to the organization. There are several tools can be made available to employees to help them perform better in their jobs. These tools can range from; manuals, procedural guidelines,